Refund and Returns Policy
At Sophie Optical, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to assist.
Returns
- Eligibility: Items can be returned within 30 days of delivery.
- Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
- Non-Returnable Items: Customized items, such as prescription lenses, are not eligible for return unless they are defective or damaged upon arrival.
Refunds
- Processing: Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.
- Method: Approved refunds will be credited back to your original method of payment within 7 business days.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in original condition).
Exchanges
- If you received a defective or damaged item, please contact us to arrange an exchange.
Return Shipping
- Customer Responsibility: You are responsible for paying your own shipping costs for returning your item.
- Non-Refundable Shipping: Original shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
- Email: [email protected]